Sun Communications

Philippines outsourcing is the number two destination in the world for global call center solutions.

"The Philippines has established itself as the go-to location for contact-center work.." says Frances Karamouzis, vice president of research at technology-services consultancy Gartner Inc.

Customers are drawn by the Philippines' strong American English skills and proficiency at back office tasks.

Most call center employees are college educated and score higher than their American counterparts in call center testing.