Terms & Conditions
Because the VoIP industry is subject to government taxes and regulated by the Federal Communications Commission, there are several fees that Sun Communications is legally permitted to charge customers.
VoIP Fees to Watch Out For
Some providers grossly inflate their cost to increase their profit margin.
At Sun Communications, we don't use fees as a way to increase our profits.
Feature Add-on Fees
When evaluating a company, understand which features are a part of a bundled service plan and which ones are purchased a la carte.
In many cases, providers will offer what appears to be a great deal on a monthly plan, but attempt to hide the fact that the most important features must be purchased in addition to the base plan.
This means you could end up paying more to improve the cheapest plan than you would if you had initially selected the more expensive one.
Note that add-on costs for additional audio call minutes, storage space, and advanced call center metrics are standard.
Regulatory, Compliance, and Intellectual Property fees are not mandated by the government but are instead determined entirely by the provider.
These fees are designed to help the company pay for things like fraud prevention, trademark filing and patent/copyright protection, and compliance with federal and state regulations.
RCIP fees are often charged on a per-line basis, which means they can add up quickly.
Federal Program Fees
As stated above, VoIP service providers are required to pay regulatory fees for the Federal Universal Service fees, Telecommunications Relay Service, and more.
While these fees are not illegal, they are often another way for providers to cram additional fees onto an already high monthly bill.
Regulatory Recovery Fees
Similar to federal program fees, regulatory recovery fees also offset the cost of provider compliance with state, local, and federal telecommunications laws.
They may also include E911 system upkeep, covering the cost of filing and reporting requirements, and bookkeeping.
Administrative, Service, and Support Charges
While it’s normal to be charged a fee for online, texting customer service, and telephone support, providers also use the umbrella term “administrative charge” to tack on a monthly flat rate charge or additional fees that do not seem to cover a specific service.
This is especially common among resellers.
Providers should be able to adequately explain the reason for these charges, which are often used to offset government-mandated charges.
If these mysterious administrative charges are even more expensive than the monthly subscription cost, it’s a red flag.
This privacy notice discloses the privacy practices for Sun Communications Inc (www.suncommunications.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
- Information Collection, Use, and Sharing. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.